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Janelle Donovan, MD Providence-employed provider

500 W. Broadway
Broadway Building, 4th Floor
Missoula, MT 59802
P: (406) 327-1900
F: (406) 327-1974

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Follow-Up
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Overview

Gender

Female

Interests

Medical Interests

Adult medicine

Reviews

Patient Ratings and Comments

The Patient Rating score is based on responses given during the CAHPS Patient Experience Survey. Responses are measured on a 10-point scale, with 10 being the best score. These scores are then translated to a 5-point scale in order to display results in a 5-star rating. Comments are also gathered from the same survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing the comments.

4.8 out of 5 (71 Ratings, 29 Comments)

100

04/28/2016
Left message with nurse with a question took 8 days to receive a call back.
100

04/24/2016
The male person who answered the phone was very rude and condescending. However the nursing staff was very helpful.
80

04/12/2016
Our only request for Dr. J. Donovan is that she send us results of our blood test in a timely manner. Dr. Donovan has excellent "patient service" skills!
100

03/22/2016
I had a bad fall while visiting my daughter and grandson in Spokane Wa. My daughter immediately took me to Providence Sacred Heart Emergency Room where they did a cat scan and x-rays with instructions to follow up with my primary care provider. [...] I returned to Missoula and was able to see Dr. Donovan [...]. This is wonderful care just over the weekend. It was as fast and professional as anyone could expect. Especially since I had a concussion. Providence has been my care provider for 78 years.
100

03/15/2016
Dr. Donovan is a superior doctor, extremely compassionate and caring. No bad experiences.
100

03/07/2016
Dr. Donovan was very caring and anxious to get me feeling better, as I was very sick with terrible coughing.
100

02/29/2016
Wait times are too long! On this date, the wait time was more than 75 minutes.
100

02/17/2016
I would love to have other members of my family see my doctor. [...]
 

02/16/2016
Thorough. Good at explaining in laymens terms.
100

02/16/2016
always very present, listens, formulates a care plan, personable
100

02/10/2016
All good.
100

02/09/2016
I am very pleased with the care I receive from Dr. Janette L. Donovan.
90

02/09/2016
I love my provider. I don't like the nurse.
100

02/08/2016
I was impressed by this doctor, thought she was very helpful felt very comfortable with her.
100

02/03/2016
Excellent care.
100

01/31/2016
Dr Donovan is very attentive, listens well, concerned, open to ideas, patient and intuitive....etc. Never had a "bad" experience.
100

01/28/2016
Dr. Donovan is one of the best providers I have ever been to. She is focused on my health needs while being very personable and enjoyable to talk with. She follows up on her recommendations and answers questions through email in a timely manner.
100

01/25/2016
Dr. Donovan is the BEST!
60

12/30/2015
Good.
100

12/23/2015
Dr. Donovan is the best. We sometimes have trouble with support staff carrying our requests properly.
100

12/21/2015
As someone with a LOT of experience with medical issues, as well as medical professionals, I can honestly say that Dr. Donovan is one of the best doctors I have ever worked with. She is considerate, thorough, kind, and helpful. [...] Dr. Donovan has maintained her practice, and continues to exceed expectations.
100

12/17/2015
Knows what she is talking about
100

12/11/2015
Dr. J. Donovan was exceptional in her thuroughness, consideration, and professionalism in her care and attention to my needs and concerns. I couldn't be happier with the level of treatment and compassion given to me in all my interactions/appointments with Dr. J. Donovan.
90

12/04/2015
I really like the doctor as she really listens and is up to date on your chart.
100

11/26/2015
Dr. Donovan is an exceptional doctor and I am grateful to have her as my physician.
100

11/25/2015
Best Dr. I have ever had.
100

11/18/2015
Dr. Donovan is a caring and knowledgeable physician who is a good listener and who offers excellent advice.
90

11/15/2015
[...] I feel Dr. Donovan is a near perfect fit, and I am truly grateful to be her patient.
100

11/08/2015
My provider has always taken whatever time was needed to hear my concerns, to teach and support me. At no time have I ever felt like my concerns were not important. She reassures me when I need it and is honest and clear with me if I am over reacting. She is aware of cost and always plans the treatment plan accordingly. I feel we have a team approach to my care which is the critical in my opinion.
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